Privacy Policy
At Roker Park Memories, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website or purchase from us.
Information We Collect
When you place an order, sign up for updates, or contact us, we may collect:
- Your name
- Email address
- Billing and shipping address
- Phone number (if provided)
- Payment details (processed securely via Stripe/PayPal – we do not store your card details)
We also use cookies and similar technologies to improve your experience on our site.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchase
- Handle returns or queries
- Improve our website and customer service
- Comply with legal and tax obligations
We will never sell your personal data to third parties.
Sharing Your Information
We only share your data with trusted providers that help us run our business, such as:
- Payment processors (Stripe, PayPal)
- Website hosting and email providers
- Delivery companies (e.g. Royal Mail, couriers)
These providers only use your data to carry out services on our behalf.
Your Rights
You have the right to:
- Access the data we hold about you
- Request corrections or updates
- Ask us to delete your data (unless we are legally required to keep it)
- Opt out of marketing communications at any time
To exercise your rights, please contact us at [insert email address].
Data Security
We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access.
Cookies
Our website uses cookies to help the site function properly and to improve your shopping experience. You can manage or disable cookies through your browser settings.
Contact Us
If you have any questions about this policy or how your data is handled, please contact:
Roker Park Memories
Email: info@rokerparkmemories.co.uk